Email Setup Guide

SSPro allows users to send log files, alerts and screen snapshots via email to a remote location for viewing. Remote viewing of alerts and snapshots requires no additional software however the log files are sent in a structured format which requires that they be imported into another installation of SSPro for proper viewing. (monitoring does not need to be active on the remote viewing machine).

New: SSPro version 9.4 has added support for HTML web based email logs. These logs do not require a separate installation of SSPro and can be viewed on mobile and tablet devices along with any other type of device with a web browser.

Users should note the following:

1. Use of SSPro's email features requires that the machine be connected to the Internet.

2. Users will want to configure any third-party security related software so that SSPro's modules will have permissions to send email via SMTP. Please review the SSPro email help section for more information. General Email Settings Help

3. Users will want to test all email functions to ensure settings are correct and logs are emailed without any interference from third-party security related software or firewalls.

4. SSPro includes an option to specify a password for the emailed log files. It is suggested that users take advantage of this option.


Option 1: Email configuration using the Internal SMTP Engine option (ISE)

SSPro allows users to either use its internal SMTP engine (ISE) or to define their own SMTP server settings. For the ISE option users will only need to designate the "From" and "To" email addresses. For most users the "From" and "To" email addresses can be the same however in some cases a user may need to specify an alternate "From" address.



  Place a checkmark next to the Internal SMTP Engine (ISE) option.
 
  Specify the "To" email address. This is the address to which the log files, alerts and snapshots will be sent.
 
  Specify the "From" email address. For most users this will be the same as the "To" email address however some users may need to specify an alternate address.
 
  Click the "Test Settings" button. If your settings are valid you should receive a test email message at the destination email address. If you do not receive the test email check to make sure your firewall isn't blocking the outgoing email connection.

For specific file names that need to have SMTP access (port 25) click the "Firewall Info" button found on the same screen. Keep in mind that both modules shown in the "Firewall Info" area will need to have SMTP access else the "test" email may go through but the subsequent log files may not. For detailed troubleshooting information click the "SMTP Sessions Details" link.
 
  Click the "SMTP Session Details" link to view detailed troubleshooting information regarding the test email.


Option 2: Email configuration using user-defined SMTP settings

Some users may find that they have better success when using specific SMTP settings. The reason is that some email services will not accept direct email connections from computers that appear to have IP addresses in "residential" ranges. Often they only accept email connections from other ISPs which is what typically occurs when a users sends and email using an ISP email account.

Contact your ISP or Internet provider to see if such settings are available to you. Generally, these would be the same settings used to configure email enabled programs such as Outlook Express or similar.



  To use your own SMTP settings uncheck the Internal SMTP Engine option.
 
  Specify the "To" email address. This is the address to which the log files, alerts and snapshots will be sent.
 
  Specify the "From" email address. For most users this will be the same as the "To" email address however some users may need to specify an alternate address.
 
  Enter your SMTP server information.
 
  The default port for SMTP is 25 however some services that require "SSL" type connections may use port 465.
 
  Click the "Authentication" button to configure login/password settings for your SMTP account. A common form of authentication is "SMTP" authentication. Consult your ISP or email service provider to determine which option is required for your specific email account.


 
  Click the "Test Settings" button. If your settings are valid you should receive a test email message at the destination email address. If you do not receive the test email check to make sure your firewall isn't blocking the outgoing email connection.

For specific file names that need to have SMTP access (port 25) click the "Firewall Info" button found on the same screen. Keep in mind that both modules shown in the "Firewall Info" area will need to have SMTP access else the "test" email may go through but the subsequent log files may not. For detailed troubleshooting information click the "SMTP Sessions Details" link.
 
  Click the "Session Details" link to view detailed troubleshooting information regarding the test email.


For other information relating to SSPro's email features please see: General Email Settings Help