The SSPro® support team is committed to providing customers with the best technical support possible. If you have not already done so, please see our FAQ and Beginner's Tutorial pages for answers to commonly asked questions.

Many issues are resolved by keeping your computer up-to-date with the latest Windows updates. Additionally, be sure to have the latest versions of the programs you want recorded installed.

If you have not done so already, Please review our Antivirus & Firewall Configuration Tutorials

If you do not find the answer to your question on our FAQ page you can send an email to Please be sure to include the following information with your email so that we may better assist you:

  • Version of SSPro installed
  • Operating System Version (Windows 10, 8, 7, Vista, XP, Windows Server 2012, 2008, 2003)
  • Browser type & version (Edge, IE, Firefox, Chrome, Opera, etc.)
  • Chat program(s) used (if related to issue)

We will do our best to reply promptly. Most questions are answered within 24 hours.

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